What is CreationSwap?
CreationSwap is the largest repository of Christian stock photos, videos, graphics and more shared by artists from around the world. We offer a few different ways to access media on our site. See subscriptions FAQ’s below.
I’m a church employee. How can I use the artwork on your site?
You may use the artwork in any way that is outlined in the Terms of Service, or not prohibited therein. Typically, churches and organizations may use the artwork for most things except as the "logo / brand" for the organization. You may obtain these permissions from the original creator.
Typically churches will use the artwork for: - websites, blogs, emails, bulletins, brochures, bulletin boards, internal church print matter, overhead media such as worship lyrics, sermon outlines, dramatic performances.
When in doubt it is always a good idea to check with the artist on possible copyright issues.
How can I get a free subscription by signing up three people?
First, you must be a Premium Subscriber. Next, simply refer three people to sign up for a Premium subscription from the link we provided you on your admin page here: http://www.creationswap.com/account Your account is free for as long as you have at least three referrals signed up.
How do I change my email address?
You may change your email address and other personal information in the Settings section of My Account.
How can I change my notification setting?
You may change your notification settings in the Notifications sub page in the Settings section of My Account.
How do I cancel my Account?
Please contact us if you wish to cancel your account.
subscriptions and billing
What do I get with a Total Unlimited Premium Subscription?
CreationSwap has recently opened the floodgates! Our Total Unlimited Premium Subscription gives you access to everything on the site, E-V-E-R-Y-T-H-I-N-G including all files for sale. How did we make this happen? Our team decided to offer a share of our subscription revenue to contributing artists based on downloads.
What do I get with a Premium Photos Subscription?
With a Premium Photos Subscription you get:
1. Unlimited Access to all Premium Photos
2. Unlimited Access to Free Files
3. 10% off purchases
4. Save Files For Later
What License is Premium Content?
Please read about our User License here.
Where do I update my billing info?
To update your billing info, please login to CreationSwap and visit the following page: http://www.creationswap.com/settings/subscription
Why is my credit card being rejected?
We're sorry to hear you're having troubles with your credit card. We suggest the following:
1. Sometimes our system rejects initials or abbreviations when entering your address. For example, try leaving initials such as NW or SW out.
2. If the above solution does not work, we suggest trying another card. If you are sure it is not the card, please let us know.
Why can I only download three free items per month with a free account?
Free stuff is still free and you still have access to all of it. A free accounts allows you to download any three free items per month. Unlike nonprofits we do not get outside support. We struggled with this decision for several months and had many late night meetings over this very question. How can we continue to offer tons of free content and still afford to do it? We decided the best option was to limit the free downloads to 3 per month on free accounts. Then, offer free unlimited download accounts to people that can signup three friends. That way, you can still get all the content you need and we can continue to offer and grow the content. Your support allows us to continue to offer quality content and continue to hire and support the Creatives that make it.
Are there any cancellation fees?
No, however there is a one year commitment required sign up for a Premium account. After one year you may cancel your account at any time.
purchasing and downloading
Where did my download go?
Internet browsers handle downloading differently. Your browser should prompt you to save the file automatically, unless you have purchased a jpg file. jpg files will open in a new tab in your browser automatically. You will then need to save the jpg file. Also, if you go back and browse the gallery, all files you have purchased on our site will show a “download” button rather than an “add to cart” button when you are logged in.
What are the prices of CreationSwap files?
CreationSwap has tons of free stuff and affordable (royalty-free) files ranging from $1 to $20. Artists set their own prices. However, if you choose to get our Total Unlimited Subscription package, you will gain access to all files for sale at no extra cost. This is a great offer. Signup for Total Unlimited today.
What do I do when an image I downloaded is not usable (corrupt, not compatible etc)?
If you're using a PC, please make sure you have the proper application installed that can recognize and uncompress the .zip file type. You can download an application here: http://www.7-zip.org/download.html. After download and your computer still does not recognize the .zip file or if the extension is missing we suggest adding .zip to the end of the file name. If this still does not help please contact support with your concerns.
Do I need special software to use the files on Creationswap?
Often the answer is YES. Before purchasing or downloading, please make sure you have the proper software to open the file type. Examples: .psd files require you to have Adobe Photoshop, .ai files require you to have Adobe Illustrator, .jpg files do not require special software etc)
Where are my receipts/download history?
To access information pertaining to your account and account activity click on Account > History. There you will see a three options, ‘Purchases’, ‘Free Downloads’ and ‘Purchased Downloads’.
The image I want to buy is $6 but the minimum deposit is $10. What happens to the rest of my money?
The remaining $4 is placed into your account for future purchases. Your deposits do not expire, so you can come back at any time
What method of payment do you accept?
We currently accept Visa, Mastercard, Discover and American Express. Our prices are in US dollars.
What is the difference between a Standard, Extended and Exclusive license?
For the complete license details see User License. Basically, Standard licenses are for personal use and not for resale in any way. Extended licenses are for stuff you would like to sell. Exclusive licenses are for Logos and things that you want to buy once and have removed from CreationSwap and not sold to anyone else.
Please explain the file formats?
Vector files allow you to change colors or move objects. You also can size the image from as small as a business card to as large as a poster with no image quality loss. In order to edit a vector EPS file you need to have editing software like Adobe Illustrator, CorelDraw or other vector editing programs.
JPEG files are the most common photo format. To edit JPEG files you will need to have photo editing software like Adobe Photoshop. This type of image cannot be sized larger than the original file size or it will lose image quality and become blurry or rasterized.
PSD files are layered Photoshop files. Each layer can be modified or edited to your liking. To edit this file type you will need to have photo editing software such as Adobe Photoshop.
How do I get a refund?
Our position on refunds is pretty simple. We think of our digital content like a song downloaded on i-Tunes, or a book downloaded for your Kindle. Since this is digital content there is no way for it to be returned. We try to clearly communicate this in our terms with the following:
All Sales Final; Downloading and Risk of Loss; Availability of Digital Content. All sales of Digital Content are final. We do not accept returns of Digital Content. Once you have purchased Digital Content, we encourage you to download it promptly and to make back-up copies of it. If you are unable to complete a download after having reviewed our online help resources, please contact support. You bear all risk of loss after purchase and for any loss of Digital Content you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, remove Digital Content from the Service without notice.
If there is some other reason that you may feel you are entitled to a refund please contact us.
I’m with a magazine, website or other publication. Can I use some of the images on your site?
We grant a royalty free license to use our artwork for non-advertising based periodical use. We do not grant rights to any book use, cover art, or for use that is not considered “periodical” with a shelf-life of more than six months.
May I redistribute the artwork from CreationSwap?
Unless you are owner of the artwork, you may not redistribute any files on CreationSwap for download on other websites.
sharing and selling
How does the new revenue model work?
1.) CreationSwap will offer sellers 100% payout on all for sale items sold (minus transaction fees of 6.65% + $0.40 per transaction).
2.) For any Paid Content downloaded by Premium Subscribers, Content Providers shall receive a share of CreationSwap’s monthly Premium Service subscription revenue (the "Content Provider's Share"), which varies and is dependent on the number Premium Subscriber downloads of the Content Provider's Paid Content. Duplicate downloads of Paid Content, defined as the same piece of Content downloaded by the same Premium Subscriber, will not be calculated in the Content Provider's Share.
The Content Provider's Share is calculated as follows:
$ Paid Per Item = Subscription revenue weighted by type X Premium content percent payout by type X (Downloads of "for sale" item / Total number of premium downloads of "for sale" content by type).
Premium Content Percentage Payouts:
40% Mini Movies
How do I verify my Paypal account?
We require the name on Paypal to match the name on CreationSwap for a few different reasons.
First, we need to report payments to the IRS and send all artists a 1099 when they earn above the reportable amount in a tax year. So we must have the correct information to send you a 1099. Also, we pay artists through Paypal to avoid issues with payments being collected or denied at paypal we require that paypal accounts be verified with paypal and we also require that information matches the information we have for that person. Otherwise we end up chasing artists down to try to pay them, which is not always possible. If we owe an artist money we want to pay them in a timely fashion. This is the best win win for all parties and is our policy for artists to sell on Creationswap.
Here's how to Verify your PayPal account?
Log in to your PayPal account.
Click Get Verified on your Account Overview.
Select the verification method you want to use.
Enter your information, then click Continue.
Click Confirm, then click Submit.
How should we price our files for sale?
Slides: (bundle or no bundle): $1–$5
Smaller print items: $3–$6
Large print items: $5–$10
Logos $1 - $20
We also suggest to bundle your slides including a slide with title, slide with small title exposing more background space, and blank slide with background only.
How do I change my prices?
To adjust your pricing go to My Account > Sharing and Selling > Manage Gallery > Edit > scroll to price and change
How does the approval process work?
Our approval team accepts and denies files based on quality, relevance to our audience and uniqueness. We do not give explanations as to why files are denied due to the high amount of files we receive daily. Artwork may also be removed from CreationSwap based on sales and per file downloads.
How long does it take for my images to get approved?
We cannot guarantee how long the approval will take. However, we typically try to make a decision within a few days.
What type of work sells the best?
We encourage you to prepare and create work for each season and holiday such as Fourth of July, Easter, Christmas, etc... Sermon Series also do well.
When and how do I get paid?
Artists will be paid automatically every month via PayPal for the preceding month’s sale. Payments will occur by the second or third week of each month. Be sure to have a PayPal account set up with the email used for your CreationSwap account to avoid payment delays. This is currently the only payment option.
What happened to the Percentage Increase program?
We have discontinued the Percentage Increase Program because of our updated revenue model. CreationSwap will now be offering 100% per file sold on our site, therefore we have turned off this feature.
Where can I check how much I’ve earned?
Go to ‘My Account’ > ‘Sharing and Selling’ > ‘Earnings / Payouts’
Do I have to be an exclusive seller?
No, you can sell your images on other sites.
What type of images are restricted?
- Model released images (GL Personalities is a invitation only collection).
- Images that infringe on the intellectual property rights of a third party.
- Images that contain brand names, logos or trademarks.
- Editorial images (We do not offer this license)
This is not an exhaustive list. See our User License for more details.
Is there a limit to how many files I can upload?
No. You can upload 1 file or 1,000. However, we do not guarantee all of them will be approved into our gallery.
I uploaded my images but they are not in my account. Where are they?
Uploaded images do not go directly into your account. We send each file through an approval process before placing it in your account.
How do I edit a file that I’m sharing or selling?
Go to ‘My Account’ > ‘Sharing and Selling’ > ‘Manage Gallery’.
Can I upload fonts?
Yes, you can include fonts and /or font names during the submission process. However, fonts are only for internal use to customize/adjust printed products and not redistributed through CreationSwap. You can also specify the fonts used so that users may obtain these fonts and the proper permissions to use the fonts on their own.
Can I use stock art in my file for sale?
All work must be owned and originated by artists uploading to CreationSwap.
When I submit my artwork, do I still own the copyright?
Yes, you own the copyright to your original creation. We take your work and re-encode it to fit our digital specifications and take a copyright of our own in the derivative created by us. You can still use your artwork in whatever way you see fit, including giving it, licensing it, or otherwise disposing of it in any way you would like.
How do I know that I’m clear on copyright law when I submit artwork?
Generally the law of copyright starts from this premise: "the owner of the copyright is the CREATOR of the work, in the absence of an agreement to the contrary."
Can I change the artwork that I download from CreationSwap?
Yes, as long as your use of the artwork is in conformance with the Terms & Conditions, you may manipulate, remix, tweak, and edit the artwork. Because we do not have the right to grant you the underlying copyrights, your derivative is considered a licenses work under the CreationSwap agreement and you may only do with it what you could have done if the artwork had remained unchanged.
What are the limitations on my use of artwork?
We grant a royalty free license to use our artwork for non-advertising based periodical use. We do not grant rights to any book use, cover art, or for use that is not considered "periodical" with a shelf-life of more than six months.
Can I charge my clients for my services if I use CreationSwap artwork?
Unless you are owner of artwork, you may charge for your labor, but you may not charge a fee for the artwork used. You may not grant any rights to any third-party either. As such, we ask that professional artists and graphics professionals obtain permission from creators prior to granting any rights to anyone else in the works that you create with artwork found on CreationSwap
Do you notify the IRS of the fees I earn?
If you earn more than $600 in a calendar year, we are legally required to file a 1099 form with the IRS that names you as an independent contractor who has received a taxable amount of income from CreationSwap.
I live outside the US, can I still sell my work?
Yes. Follow these steps:
Download the W-8BEN.
Complete the W-8BEN (see W-8BEN instructions), sign it, and fax it to (562) 343-9696 OR email it to firstname.lastname@example.org.
After receiving the W8BEN we will review it for approval and send confirmation e-mail upon completion.
Please note that we will need you to provide a US Taxpayer Identification Number or Employer Identification Number (US TIN or EIN) on Line 6 of Part I on the W8BEN form before any treaty claim can be respected. We also request that you send us the copy of the letter from the IRS showing your TIN or EIN.
Getting an individual taxpayer identification number (ITIN): To apply for an ITIN, file Form W-7 with the IRS (Instructions for Form W-7). It usually takes 4-6 weeks to get an ITIN.
Mail Form W-7 to:
Internal Revenue Service
P.O. Box 149342
Austin, TX 78714-9342
If you are not an individual or you are an individual who is an employer or you are engaged in a U.S. trade or business as a sole proprietor, you must enter an employer identification number (EIN). If you do not have an EIN, you should apply for one on Form SS-4 Application for Employer Identification Number (Instructions for Form SS-4).
Mail Form SS-4 to:
Attn: EIN Operation
Internal Revenue Service Center
Fax Form SS-4 to:
We realize that this is a burdensome process and apologize for the inconvenience. However, we must abide by the tax laws of the USA and will let you know if we find an easier way to work with the tax code in the future.